Before we continue, have you activated your account? If not, please check your email for the Activation Email to activate your account before trying to sign-in.
If the account is activated and you are using the correct details but still unable to sign-in:
Clear out any previous Password Reset emails you might have requested
Clear your browser's cookies. Here's how: How to clear cache and cookies?
Then, visit here: Forgot your password? to request a password reset
Input the email you used for your account, then click on
Check back your email for the Password Reset email, and click on
Input your email and the new password twice. Then, click on
Try signing-in with the new password
If you are still unable to sign-in after following the instructions above, please provide this information to help us resolve this issue:
Your Full Name (as per IC/Passport)
Identification Number
Your Email
The Internet Browser you used